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I agree with countless Many others listed here: This place would've 0 stars if Yelp would make it possible for it. We requested a sofa for our living room on December eleventh. At the outset, the sales person tells us it could be sent as early at THAT Thursday, but on checkout we receive a delivery date of December twenty third. The salesman also bought us on insurance for the couch and said it covered Nearly anything for around (I can not don't forget the quantity of) yrs. My boyfriend And that i jumped at The chance considering the fact that we just received a cat and figured must everything go Completely wrong like her scratching it, we'd be covered. It was not right up until AFTER the paperwork was signed and insurance paid for that we were informed it didn't cover pets. First Bob's scam: $sixty insurance. 2nd Scam: Delivery (Also a $sixty cost). Like I reported, we have been told the couch can be delivered on December twenty third. We offered our present couch the weekend prior to to be able to make place for the new one particular arriving that Friday. We figured per week without a sofa would suck, but it'd be much better than working out where by To place 2 couches within our very small condominium. The early morning of December 23rd rolls all around and my boyfriend receives a connect with saying there was hurt in the warehouse as well as the couch was on backorder until finally January twenty first. Now Here is the part that Definitely receives me: I get that issues go Incorrect. Maybe there was a problem during the warehouse, Or even they were being stringing us along The complete time (which after looking through the opposite reviews below would seem A great deal more most likely). But for arguments sake, we are going to say there seriously was a dilemma within the warehouse. Very good customer assistance would supply the customer some form of compensation to the company's slip-up.

They can't get an order delivered punctually. The get dates had been changed 2 times on inconvenient days. They said they were going to provide and we waited during the four hour time slot.

You should purchase individual home furnishings pieces to accessorize your present furniture or purchase a matching 5-piece set with a bed, dresser and mirror, upper body, and nightstand. Several beds have beneficial functions for example crafted-in USB ports and LED lights inside the headboards.

I known as customer company again and was advised that the Workforce was at my dwelling at 8:00 am that morning and not one person was household. And that they left me a message. I advised them this was a lie! No one came to my door - Now we have RING and Safety Cameras and three puppies that bark and not a soul called my cellphone, both! I don't have any missed phone calls or voice mails. They said we have photos from the entrance of the house. I explained no-one came to my doorway and that I am able to deliver them movie and also a pic of my incoming get in touch with log. They didn't want that. I could go on and on concerning the phone calls I've had to help make. Their customer company is a call Heart.. anytime you connect with them you can get another person new and not one person follows up. It's not necessarily a customer company Heart. I talked to your supervisors and all they say is we are able to reschedule. I took the day off do the job 2 times already for this! I should not need to assistance a couch more than I company my auto! Now we have only experienced this couch for a single plus a 50 percent months. And three of All those weeks we weren't even listed here. Sad. They just shed a very good customer over very simple stuff. Tend not to buy from This merchant.

I might give Bob's zero stars if at all possible. WORST EXPERIENCE I have ever had with each customer provider and delivery. Customer Assistance: I termed Bob's to check with if they'd a table in stock that I'd observed online and resolved I preferred to acquire. I advised the woman I would want to select the desk up and requested her if she imagined it might slot in a little SUV. She explained it wouldn't be an issue and stated she would check and find out if it had been in inventory and would get in touch with me back. She named back and claimed they had it, but reported she was seriously busy so would phone me back to put me during the program so all I would need to do was "check out customer provider and pay back". She by no means referred to as back. On arriving that evening (after borrowing a buddy's motor vehicle and driving in hurry hour from Boston), the sales reps and customer company agent mentioned they had no record of us in any respect, and that the saleswoman "may have described an get" but that they by no means retained any products in stock. This can be "only a showroom". After obtaining out that there had been a miscommunication, we requested the salesman if they would aid us out with shipping Expense considering that we had made this kind of an effort to return more info out to find the desk, and predicted to leave with the desk.

Just after an year it broke again, Bobs claims 1 calendar year guarantee over, plus the Insurance crew suggests they do not cover, "Failure of assembled joints ." in my working experience they promote low quality goods plus the insurance they make us get is really a hoax.

So I acquired affirmation that I had been the initial shipping at six:45am. So we awakened And that i ready with the inescapable. They never ever confirmed up and After i checked the website they ended up on to delivery number four. Referred to as Bob's yet again and they are saying that the furnishings was cancelled on account of an inspection as well as couch was broken. This means you suggest to tell me you don't have another NILES sofa in stock for the warehouse that it is possible to produce to me. Once again, they apologized and said One more 7 days without a couch. This is totally unacceptable from any company. This order was CANCELLED & I won't ever buy from BOB'S Price reduction Home furnishings once more!!!!!!

So the 2 guys arrived to put my bedroom established alongside one another properly the bed was Tremendous reduce each time I'd personally sit on it it would go into the facet so I looked under it an they just set the boards throughout NEVER screwed them in only put the nails on best to look like they drilled them and so my possibility they did a sh*tty work it seems to me They simply planned to hurry up and obtain out.

This makes it perplexing; at the time of obtain I used to be supplied a time slot alternative and this was verified by a supervisor. The one Answer was to change the delivery working day. I didn't want to change the day, resulting from other pre-organized priorities.. I required the couch shipped around the working day and time-frame I chose. I used to be so upset that I used to be being informed Incorrect data and staying told I used to be likely to get a simply call back but in no way acquiring any phone calls back and remaining handed all over to distinct sales associates and supervisors who all could not resolve my issue. This was the worst experience at any time! The amount of supervisors will it choose to take care of a straightforward supply difficulty? My problem seemed unimportant to anyone at this store; especially now that that they had my dollars.

Bob's is usually a shyster. My daughter purchased a mattress, mattress and I purchased a chair all to become sent on the identical day. Shipping and delivery working day: no chair and her bed was broken. Had to jump by means of hoops to eventually receive the chair delivered. We would have liked an close desk for our couch and ended up near Bob's. From by partner's needs, I certain him to go with me to Bob's. We procured an conclusion desk to get shipped and picked up at the store.

Like I might fall for that. The credit card company was never notified and the $400 demand remains on my Invoice, which naturally I had to pay for when we remain in dispute resolution. I would like there was a negative star score in Yelp. Bob is so full of it he could choke a maggot!

A number of years in the past I purchased a couch from Bob's Furnishings. Anything went so effectively, when it came time to acquire mattresses, I went towards the Lombard store for guidance. Our sales rep, Sean, was quite useful. We purchased a king and also a queen mattress on a Saturday for shipping for the subsequent Wednesday. Sean advised us we would receive a simply call on Monday concerning the time. On Monday we called the customer support number and after 30 minutes or so, we spoke with some from another state who advised us they referred to as our property telephone to plan our shipping. That did not happen. Now we have Caller ID and there wasn't a number that wasn't common. The supply was scheduled for Wednesday. When we made the purchase, we were being told that The 2 previous mattresses could be removed and brought away and that the new mattresses could be brought up the stairs for their distinct rooms. The shipping and delivery people explained they might not go ahead and take mattresses absent because they were not wrapped in plastic, which we were being in no way informed. They did conform to enable take the mattresses down the stairs. We known as the customer services Section all over again, One more forty five moment wait around to speak to someone from Honduras, who knew very little about was occurring. I questioned to speak with a supervisor and was advised there was none readily available.

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With a no-nonsense business model that capabilities exceptionally aggressive rates at closing sale conditions, they draw in shoppers that are looking for a bargain.